Cloud Version
TELEONEPLUS Terms of Use
Collaboration System’s Business Efficiency Tool

Users of this service, upon applying for the use of this service and receiving the notification of service commencement, are deemed to have agreed to the contents of this Terms of Use and to have entered into a contract based on this Terms of Use (referred to as “Service Provision Agreement”).

Article 1 (Applicability)

1. This User Agreement aims to define the rights and obligations between the users of the collaboration system “TELEONEPLUS,” provided and operated by Guts Soul Company (hereinafter referred to as “the Company”). Regardless of the reason, if the name or content of the service is changed, it shall include the service after such changes. This User Agreement applies to all matters related to the use of TELEONEPLUS, including the terms of service and the relationship between users of the service and the Company.
2. Users and others who utilize this service are deemed to have agreed to these Terms of Use when using this service.
3. In the event of any discrepancy between the content of these Terms of Use and explanations or descriptions of this service outside these terms, the provisions of these Terms of Use shall take precedence and apply.

Article 2 (Nature of the Service)

1. The Service is a cloud-based platform provided by the Company, intended for use on designated devices and operating environments specified by the Company. The Company primarily offers the Service under plan names, such as “Standard Plan,” and other plans as determined by the Company. Users are required to select a single desired usage plan, and the details of the usage plans can be accessed and reviewed on the Company’s website and other relevant platforms.
2. Users can apply to change their usage plan through the method specified by the Company. When the Company approves this application, the changed usage plan will be applicable starting from the date of Company’s approval.
3. In the event of a change in the usage plan, certain features or information that were accessible, editable, or viewable under the previous plan may become inaccessible, uneditable, or unviewable. In such cases, the Company bears no responsibility, and users hereby acknowledge and accept this in advance.

Article 3 (Definitions)

In this Terms of Use, the meanings of the terms listed in the following items shall be as defined in each respective item.

Article 4 (Application for Use, etc.)

1. We grant the use of the Service to the applicant on the condition that the user pays the usage fee specified in Article 5, Paragraph 2.
2. Those who wish to use the Service can apply for its use by agreeing to comply with this Agreement and by providing certain information specified by us (referred to as “Registration Information”) through the method designated by us (including cases where a sales agent is involved).
3. In the case of minors using or registering for the Service, the consent of a legal guardian is required. Furthermore, if a minor uses the Service or becomes a user, it is considered that there has been consent from the legal guardian regarding the use of the Service and the content of this Agreement.
4. We will evaluate the approval of the application for use based on our criteria, and if we approve it, we will notify the applicant and proceed with their registration as a user. The usage contract is considered to be established upon our notification under this clause. However, users can utilize the Service in accordance with this Agreement until the Service becomes unavailable due to the reasons specified in the next clause or other provisions of this Agreement, after the initiation of Service usage.
5. 5.We reserve the right to reject or retroactively cancel an application for use if the applicant falls under any of the following reasons. We are not obligated to disclose the reasons for such rejection or cancellation.
   1. In the event that there are false statements in all or part of the registration information provided to us
   2. If we determine that the individual or entity has involvement, association, or any form of interaction with anti-social forces, including organized crime groups, gang members, right-wing groups, and other similar entities, either through being part of such groups or through funding or other means to support, operate, or manage such anti-social forces.
   3. If we determine that the applicant or related parties have violated contracts with us in the past or have a history of contract violations with our company.
   4. If the applicant falls under any of the prohibitions listed in Article 11.
   5. If the applicant engages in the same or similar business as ours, has legal or factual affiliations with such businesses, or intends to use the Service for purposes other than its intended use, as determined by us.
   6. In any other case where the Company deems the application to be inappropriate.
6. The Company shall not be liable for any damages arising from measures taken by the Company based on the preceding paragraph.
7. The user shall promptly notify the Company of any changes to the registered information using the method specified by the Company.
8. The Company shall not be liable for any damages incurred by users or others due to the untimely or appropriate notification of changes to registered information.

Article 5 (Usage Fees and Payment Methods)

1. The details of each service content of this service shall be provided as specified in the fee schedule on the Company’s website.
2. The user shall pay the Company the specified usage fee (referred to as “Usage Fee” hereafter) as compensation for using this service. Additionally, in case of any changes in consumption tax or other tax rates during the usage period of this service, the revised tax rate shall be applied to the service fees in accordance with laws and regulations.
3. The Company reserves the right to change the usage fees mentioned in the preceding section at any time.
4. Users shall make payments for fees and other charges by the payment deadline specified by the Company or its authorized agents, using the method of bank transfer specified by them to the designated financial institution account. The costs associated with making such payments shall be borne by the users.
5. In the event that users delay payment of fees or other charges, they shall be liable to pay the Company a late payment charge at an annual rate of 14.6%.
6. The Company will not issue receipts or similar documents for payment of fees or charges. Additionally, regardless of the reason, once the consideration for received fees or charges has been accepted, the Company will not provide refunds.
7. In case of non-payment of the usage fees as stipulated in this section, the Company may suspend the provision of the Service to the User and may delete all or part of the User’s registration information after a certain period has passed.
8. During the usage period of the Service, if changes occur to the usage plan or the User’s account, and if, based on the Company’s website’s fee table, the usage fees payable by the User increase, the Company may request the User to pay the difference between the already paid usage fees and the revised usage fees for the remaining usage period. The User shall comply with the invoice issued by the Company and make the payment accordingly. Changes to the Service provision contract due to changes in the usage plan or the User’s account shall be carried out through the submission of an application form for the changes to the Company or through notification of the changes by email to the User, regardless of other provisions in these Terms.
9. In the case of an annual contract, the contract period shall be one year from the Service start date, and if the payment for the next annual usage fee is made before the expiration of the contract period, the contract will be renewed.

Article 6 (Service Usage Environment and Maintenance)

1. When using the server management software, the recommended browser environment is as follows: For PC, Google Chrome and Edge; for smartphones, Safari and Google Chrome.
2. Users and other parties are responsible for adequately preparing and maintaining all necessary equipment, software, communication tools, and any other environments (referred to as “usage environment”) required to use this service, at their own responsibility and expense. Even if the usage environment is specified by the company, it does not guarantee the proper operation or provision of the service within that environment. The company shall not be held responsible for any inability to use all or part of the service, including support services, within that environment. However, this does not apply to support services specifically designated by the company as part of the service.
3. Regarding the use of this service, any communication expenses, data usage charges, or other communication-related costs incurred with communication service providers shall be borne by the users and related parties.
4. Users and related parties are responsible for taking security measures, such as preventing computer virus infections, unauthorized access, and information leaks, at their own expense and discretion, according to their own usage environment.
5. We shall not be held responsible for any damages incurred by users or related parties, including but not limited to disruptions in the operation of their devices, loss or damage of information and programs stored on their devices, infection by computer viruses, or any other damages resulting from the use of this service.
6. Even if we provide explanations or display the range of service availability based on server capacity orally, in writing, or on our website, these are merely illustrative guidelines. The actual availability range may vary depending on the real usage conditions of the users and related parties.

Article 7 (Account Management and Others)

1. After the conclusion of the Service Usage Agreement, the Company will issue temporary User IDs and passwords for logging into the Service.
2. After the conclusion of the Service Usage Agreement, the Company will issue temporary User IDs and passwords for logging into the Service.
3. The number of User Accounts is limited by the server’s capacity.
4. Users are required to ensure strict management of their User Accounts by themselves.
5. Users are responsible for any damages resulting from inadequate management of User Accounts, misuse, or third-party usage, and the company shall not be held liable for any such damages.
6. Users shall promptly notify the company through the specified method if they suspect that their User ID or other credentials have been stolen or used by a third party, and they shall also follow any instructions provided by the company in this regard.

Article 8 (Backup)

1. The company may, without obtaining the consent of the users, back up input data for the convenience of recovery in the event of server failure or downtime.
2. Notwithstanding the preceding provision, considering that the service inherently involves the risk of information loss, alteration, destruction, etc., inherent to the Internet communication network, users are required to back up the information and data they input at their own responsibility. The company shall not be liable for any damages suffered by users due to their failure to back up such data, including the restoration of input information.
3. The company does not undertake the disclosure of input information or the recovery of deleted data, and it bears no responsibility for the disclosure or recovery of input information.
4. Upon the termination of this agreement, starting from the day following the termination date of this agreement, the company may delete the input information and other data of the users.

Article 9 (Usage Restrictions)

1. There may be cases where the use of all or part of the TELEONEPLUS service by users and others is restricted as stipulated in the following clauses.
   1. There may be cases where the use of all or part of the TELEONEPLUS service by users and others is restricted as stipulated in the following clauses.
   2. When using the service in a location where internet connection is not available.
   3. When using the service in communication conditions where real-time communication is not possible.
2. We may make modifications, changes, updates, or discontinue the provision of the service without prior notice to users. However, in the case of a significant change in how the service is used due to a version update, we will provide notification through email or the notification section within the application at least one week in advance.

Article 10 (Prohibited Acts)

1. Users and related parties must not engage in or be judged by the Company to be engaged in any of the actions listed in the following items while using the service:
   1. Users and related parties must not engage in actions that violate laws, regulations, or guidelines, including those associated with criminal activities.
   2. Users and related parties must not commit fraud or engage in threatening behavior towards the Company, other users of the service, or any third parties.
   3. Actions that violate public order and morals are prohibited.
   4. Actions that infringe upon the intellectual property rights, image rights, privacy rights, reputation, or any other rights or interests of our company, other users of the service, or third parties are prohibited.
   5. Actions involving the use or transmission of computer viruses, malware, or any other harmful computer programs, or actions that may pose a risk thereof, are prohibited.
   6. Engaging in the sale, paid lending, provision of services similar to this service to third parties, or any similar actions are prohibited.
   7. Engaging in actions that may obstruct the operation of this service is prohibited.
   8. Unauthorized access to or attempts to access our network or systems, including any form of hacking, are prohibited.
   9. Impersonating a third party is prohibited.
   10. Using the service in violation of export regulations of Japan or any other country is prohibited.
   11. Using the service in violation of export regulations of Japan or any other country is prohibited.
   12. Engaging in actions that cause harm, damage, or discomfort to our company, other users, or third parties is prohibited.
   13. Conducting actions that directly or indirectly facilitate or lead to the aforementioned prohibited activities is also prohibited.
   14. Altering or removing notices or indications related to intellectual property rights in connection with this service is prohibited.
   15. Engaging in actions that violate any provision of these terms and conditions is prohibited.
   16. Engaging in any other actions deemed inappropriate by the company is prohibited.
2. If the company suspects that the user or other parties have engaged in actions contrary to the preceding clause, the company may request the user or other parties to temporarily suspend their use of the service. Upon investigation or determination that actions contrary to the preceding clause have indeed taken place, the company may demand the cessation of service usage and the removal of the user’s or other parties’ data from the server. Subsequently, the user or other parties will be prohibited from using the service.
3. If users or other parties violate the provisions of the preceding paragraph and thereby cause damage to the company, they shall be liable to compensate for all damages (including attorney fees).
4. In addition to the provisions of the first paragraph, if due to the actions of users or other parties, the company is obliged to make payments for damages, compensation, or other expenses in response to claims from other users or third parties, the company can demand from the said users or parties all damages suffered by the company (including compensation payments, litigation costs, attorney fees, etc., but not limited to these).

Article 11 (Termination of this Agreement by Users)

1. Users can terminate this Agreement at any time by notifying the Company through the prescribed method. In this case, Users shall be responsible for confirming any notifications or information related to the termination from the Company at their own discretion.
2. Even if the User terminates the Agreement based on the preceding clause, the Company will not refund any received usage fees. Additionally, if the User terminates this Agreement, the Company may delete the registration information and related data.
3. The handling of personal information after termination of the contract shall be in accordance with the provisions of Article 13 (Confidentiality).
4. In the event that the user has any outstanding obligations to the company upon termination, the user shall forfeit any grace periods by default and shall immediately fulfill all obligations owed to the company.

Article 12 (Termination by the Company)

1. The company may terminate the Service Agreement or Support Agreement with the user without prior notice or warning if the user falls under any of the following cases. The company is not obligated to take measures under this Article, and the user acknowledges that they cannot raise objections or claims against the company’s decision to take or not take measures under this Article. The company shall not be responsible for any damages incurred by the user as a result of such measures or lack thereof.
   1. In the event of a violation of any provision of these Terms of Use.
   2. In the event that false information is found in the registered details.
   3. In case the usage fees or other charges are not paid by the specified due date.
   4. In the event of suspension or inability to make payments, commencement of bankruptcy proceedings, commencement of civil rehabilitation proceedings, commencement of corporate reorganization proceedings, commencement of special liquidation proceedings, or any similar proceedings are initiated due to insolvency or inability to pay.
   5. In the event of falling under the provisions of Article 4, Paragraph 4, Item 2.
   6. In any other cases where the Company determines that the use of the Service, registration as a user, or continuation of the Service usage agreement is deemed inappropriate.
2. If a user falls under any of the reasons in the preceding paragraph and the Company terminates the service provision agreement, the user shall promptly pay a penalty equivalent to the initial fee. Similarly, if the Company terminates the support agreement, the user shall promptly pay a penalty equivalent to the annual support fee.
3. The Company shall not be held responsible for any damages incurred by the user as a result of actions taken by the Company under this clause.

Article 13 (Confidentiality)

1. We will not disclose or leak any information provided by users to us in the course of providing the service to third parties, except when the user has given prior consent.
2. Notwithstanding the provisions of the preceding paragraph, in the following cases, we may disclose the necessary and minimal information without obtaining prior consent from users, by promptly notifying the users:
   1. If we receive a request from a legal authority or a public institution, and we determine that it is necessary to comply with the request, we may disclose the information without obtaining prior consent from users, after promptly notifying the users.
   2. If it is deemed necessary by us to investigate violations of this Agreement or to prevent actions by users that violate this Agreement, we may disclose the information without obtaining prior consent from users, after promptly notifying the users.
   3. When deemed necessary by the system administrators designated by our company for the operation and maintenance of the system of this service as determined by us.
   4. If there are claims from third parties regarding rights infringement, harm, or any other issues arising through the use of this service, and if it is deemed necessary by our company to investigate such claims.
   5. Additionally, if our company determines that it is necessary for the operation of this service.
3. Users and other parties shall not disclose or leak any confidential information of our company obtained during the use of this service (including system log data of this service, but not limited to) to third parties.
4. Our company will handle the personal information of users and other parties appropriately in accordance with our “Privacy Policy,” as outlined in the following.
   （ＵＲＬ） https://teleoneplus.com/privacy-policy/

Article 14 (Ownership of Rights)

1. All intellectual property rights related to the Company’s website and the Service are owned by the Company or by parties licensed by the Company. The license to use the Service granted under this Terms of Use does not imply the permission to use the intellectual property rights of the Company or those licensed by the Company concerning the Company’s website or the Service.
2. Users and others using the Service hereby represent and warrant to the Company that they possess lawful rights to input and otherwise transmit data, and that such input data does not infringe upon the rights of third parties.
3. The Company’s website may display trademarks, logos, and service marks (hereinafter referred to collectively as “Trademarks, etc.”). However, it is hereby clarified that the Company does not transfer or license any of these Trademarks, etc. to Users, others, or any third party under these Terms of Use. Users are not permitted to file trademark registrations for unregistered trademarks displayed on the Company’s website. Furthermore, Users are prohibited from applying for patents, utility model rights, design rights, trademark rights, or registering copyrights related to inventions or other intellectual property concerning the Service.
4. If Users or others use the information provided through the Service beyond the conditions specified in these Terms of Use and thereby infringe upon the copyrights or other rights of the Company or third parties, Users shall be solely responsible for such actions and shall not impose any burden on the Company.

Article 15 (Changes, Suspension, and Termination of the Service)

1. The company reserves the right to modify the content of the service or discontinue its provision at its own discretion. In the event that the company decides to discontinue the provision of the service, it will generally notify users in advance; however, this may not apply in cases where the changes, suspension, or termination are not deemed significant.
2. The company may suspend all or part of the service in the event of any of the following circumstances:
   1. If obstacles occur in the systems, facilities, or equipment necessary for providing the service, or if maintenance, upkeep, or construction is required for the service provision.
   2. If the provision of the service becomes difficult due to actions of third parties other than our company, such as telecommunication service interruption by telecommunications service providers.
   3. If the provision of the service becomes difficult or there is a possibility of it becoming difficult due to the occurrence of emergencies (natural disasters, war, terrorism, riots, disturbances, labor disputes, etc.).
   4. If the designated website specified by our company as being capable of synchronizing with the service becomes unavailable due to circumstances or reasons
   5. If the provision of the service becomes difficult due to laws, regulations, administrative orders, or similar reasons
   6. When the Company recognizes the possibility that providing the service could cause significant damage to users or third parties due to data tampering, hacking, or similar incidents.
   7. In any other situation where the Company deems it necessary to suspend the provision of the service.
3. The Company shall not be liable for any damages incurred by Users or third parties due to changes, suspensions, or terminations of the service based on the preceding paragraphs. Additionally, the Company will not provide refunds for any usage fees already received.

Article 16 (Disclaimer of Warranty and Disclaimer of Liability)

1. The Company does not provide any explicit or implied warranties regarding the accuracy, completeness, usefulness, up-to-dateness, merchantability, or fitness for a particular purpose of the service (including information obtained through the service). In relation to the aforementioned, users acknowledge and agree to use the service at their own discretion and responsibility.
2. The Company shall not be liable for any damages incurred by users in relation to the deletion or disappearance of information entered into the service, the loss of registered data due to the use of the service, or the failure or damage of equipment, except in cases where the Company demonstrates intentional misconduct.
3. The Company is not obligated to maintain the continuous provision of the service, and it reserves the right to interrupt, suspend, or terminate the provision of the service.
4. Even in cases where the Company is liable for damages due to certain reasons, the scope of liability shall be limited to the direct and usual damages that have actually occurred due to reasons attributable to the Company. Such damages shall be capped at the amount equivalent to the consideration paid by the user to the Company in the 12 months preceding the occurrence of the damage. The Company shall not be liable for consequential damages, indirect damages, special damages, future damages, or lost profits.
5. Regarding transactions, communications, disputes, or any other interactions between users, third parties, or other users arising in connection with the use of the Service or the Company’s website, users shall resolve such matters at their own responsibility and expense. Furthermore, if the Company suffers any damages as a result of such interactions, the user involved shall compensate the Company for such damages, including legal fees.
6. If users or any other individuals utilize the platform of the Service to circulate data (including images and information, but not limited to them) that is unlawful, unjust, or contrary to public order and morals, the Company shall not bear any responsibility whatsoever.

Article 17 (Use of Data)

1. Notwithstanding the provisions of the preceding article, we may use registration data and other data related to users (excluding personal data) for the purpose of improving the quality of the services provided by us, including this service, providing information to users about these services, and other purposes specified in our privacy policy.
2. We may analyze the usage status of this service and the situation of users for statistical purposes, and we may publish the statistical results to the general public. However, we will ensure that individual users and specific individuals are not identifiable.
3. We may collect usage information from users of this service, or seek feedback from users regarding this service. Users agree that we may use this usage information or feedback content during and after the service contract period for the purposes of operating, improving, promoting, and developing new services related to this service. However, the purposes of using this usage information or feedback content are limited to the operation, improvement, promotion, and development of new services for this service.

Article 18 (Outsourcing)

We reserve the right to outsource some or all of the tasks related to this service to third parties.

Article 19 (Amendment of These Terms and Conditions)

We reserve the right to make changes to these terms and conditions at any time by posting the revised terms on our website,<https://teleoneplus.com/>which provides this service. The updated content will generally apply one month after the date when we begin displaying the revised content within the app. Except for cases where an agreement is reached in writing, these terms and conditions will not be subject to changes through methods other than those mentioned above.

Article 20 (Communication and Notifications)

1. Inquiries related to this service, as well as communications, notifications, and notices from users to our company, and notifications regarding changes to these terms and conditions or other communications and notifications from our company to users, shall be conducted through the methods specified by our company.
2. If notifications from our company to users are made by posting on our company website, the notifications shall be considered effective from the moment they are posted on our company website. If notifications are sent via email, they shall be considered effective from the moment our company sends the email.

Article 21 (Assignment of Contractual Position)

1. If a user intends to assign or transfer their contractual position, rights, or obligations based on the service usage agreement or these terms and conditions to a third party, they must obtain the prior written consent of our company.
2. If we transfer the business related to this service to another company, we are allowed to transfer the user’s position under the service usage agreement, rights and obligations based on these terms and conditions, as well as the user’s registered information and other customer information, to the transferee of such business transfer. Users are deemed to have pre-agreed to such transfer as stipulated in this clause. It should be noted that the business transfer referred to in this clause includes not only regular business transfers but also any case where business is transferred due to company division or other reasons.

Article 22 (Severability)

Even if any provision or part of these terms and conditions is deemed invalid or unenforceable under applicable laws or regulations, the remaining provisions of these terms and conditions and the remaining part of the provision deemed invalid or unenforceable shall continue to be in full force and effect.

Article 23 (Entire Agreement)

This agreement constitutes the entire understanding between our company and users at the time of contracting for this service, encompassing all agreements. Any prior express or implied agreements, discussions, proposals, and materials exchanged between our company and users prior to entering this agreement shall be deemed ineffective if they conflict with the contents of this agreement.

Article 24 (Survival Clause)

Even after the termination of this agreement, the provisions of Article 1, Article 4 Paragraph 6, Article 6 Paragraph 2 Clause and Paragraph 5, Article 7 Paragraph 5, Article 8 Paragraph 2 and Paragraph 3, Article 10 Paragraph 3 and Paragraph 4, Article 11 Paragraph 2, Article 13 Paragraph 1 Clause and Paragraph 2, Article 14, Article 15 Paragraph 3, Article 16, Article 19, as well as Articles 21 to 25, shall continue to remain in effect.

Article 25 (Governing Law and Jurisdiction)

1. The governing law of these terms and conditions shall be Japanese law.
2. 2.Any and all disputes arising out of or in connection with these terms and conditions or this service shall be subject to the exclusive jurisdiction of the Tokyo District Court (Main Court) as the agreed court of first instance.

Supplementary Provision
Established on March 22, 2021